Refund policy

Refund & Return Policy – Baeyork

Being a customer-first brand, Baeyork stands behind the quality of its products. For any genuine reason, if you aren't satisfied with any of our products, don't worry! We are always just a call away. Send the product back to us within 14 days and claim a refund as per the terms & conditions of our Return Policy.

Eligibility for Refunds:
Refunds may be issued in cases where the product is defective, damaged, or not as described. To be eligible for a refund, you must notify Baeyork within the specified time (7–14 days from the date of purchase) with proof of purchase and any necessary documentation or images to support the claim.

Refund Process:
Once a refund request is initiated, Baeyork will review the request and, if found eligible, process the refund. The refund will typically be issued to the original payment method used during the purchase. Processing time may vary and can take several business days to reflect in your account, depending on your payment provider.

Non-Refundable Items:
Certain products or services may not be eligible for a refund, such as:

• Perishable items

• Products that have been opened or used

• Digital products and services

These exceptions will be clearly mentioned on the product page or during checkout.

Partial Refunds:
In some cases, only a partial refund may be issued, such as for items returned in non-original condition, missing accessories, or used items.

Shipping Charges:
Refunds do not cover shipping and handling costs unless the return is due to a defective or incorrect product. Customers will be responsible for return shipping costs unless otherwise specified.

Refund Request Procedure:
To initiate a refund request, customers should contact our support team via the email provided on our website https://baeyork.com/ or through the specified contact form. Please include your order number and product details to expedite processing.

Changes to Refund Policy:
Baeyork reserves the right to modify or update this refund policy at any time. Customers will be notified of any significant changes through updates posted on https://baeyork.com/ or via other communication channels.

By using our platform, you consent to the practices outlined in this policy, including potential communications and data processing by us and third parties. If you provide personal information about others, you confirm that you have their consent to do so.